Terms and Conditions Sunwim – A Complete Guide to Your Rights and Responsibilities as a User of Our Platform

Welcome to sunwim. This Terms and Conditions document ("Terms") is a binding agreement between you ("User" or "Member") and sunwim ("Company", "we", "Platform"). These Terms govern your use of the sunwim website, online gaming platform, and all services we provide.

By registering an account, logging in, or using any part of the sunwim platform, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please stop using the sunwim platform immediately.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy sunwim, all of which form part of the overall agreement between you and the platform.

The sunwim platform is a service offered exclusively to individuals who meet all of the following eligibility criteria:

• Age requirement: You must be at least 18 years old to register and use the sunwim platform. This is an absolute requirement that cannot be compromised.
• Legal capacity: You must have full legal capacity to enter into binding agreements.
• Not a prohibited individual: You are not on any list of prohibited individuals maintained by any relevant regulatory body or authority.
• Personal use: You are registering for personal entertainment purposes only, not on behalf of another person or for commercial purposes.

Each user is only permitted to hold one active account on the sunwim platform. Holding multiple accounts is a serious violation of these Terms and will result in the closure of all associated accounts and forfeiture of balances.

During registration, you are responsible for:

• Provide accurate, complete, and up-to-date information — including your full name, date of birth, email address, and valid phone number.
• Update your account information whenever there are changes — especially the email address and phone number used for security verification.
• Keep your account password confidential and never share your login details with anyone.
• Notify sunwim immediately if you suspect your account has been accessed without authorization.

Sunwim reserves the right to request identity verification documents (national ID, passport, or relevant documents) at any time as part of our ongoing verification process. Failure to provide the requested documents within the specified timeframe may result in a temporary account hold.

Sunwim supports multiple deposit and withdrawal methods including local Malaysia bank transfers, major e-wallets, and cryptocurrency. All financial transactions are processed through channels protected by 256-bit SSL encryption.

General deposit terms:

• The minimum deposit is RM 20 for standard payment methods.
• All deposits must come from a financial source in your own name — third-party deposits are not accepted.
• Sunwim does not charge processing fees for deposits.
• Deposited funds may only be used for gaming purposes within the sunwim platform.

General withdrawal terms:

• Withdrawals are processed to the registered account held under the same name as the sunwim account.
• A verification process may be required for first-time withdrawals or withdrawals exceeding certain limits.
• Funds obtained from bonuses are subject to wagering requirements before they are eligible for withdrawal.
• Sunwim reserves the right to hold withdrawals until identity verification is complete if there are security requirements.

Sunwim offers various bonuses and promotions from time to time. All bonuses are subject to the specific terms stated in the relevant promotion terms. However, the following general conditions apply to all bonus types:

• Each user is entitled to claim each type of promotion once only, unless otherwise stated.
• Bonuses cannot be withdrawn as cash before the wagering requirements are met.
• Wagering requirements are stated in the individual promotion terms and are typically between 20x and 40x the bonus value.
• Unused bonuses will expire automatically once their validity period ends.
• Sunwim reserves the right to void bonuses obtained through unauthorized means or abuse of the promotions system.

All games on the sunwim platform use a Random Number Generator (RNG) that has been audited by an independent, accredited third-party body. This ensures every game round is independent, random, and cannot be manipulated by any party — including sunwim itself.

Users agree to use the sunwim platform solely for personal entertainment. The following are strictly prohibited:

• Use of automation software, bots, or scripts to play or make betting decisions.
• Colluding with other players to exploit game vulnerabilities or gain an unfair advantage.
• Using any technical means to interfere with, slow down, or manipulate the gaming system.
• Selling, transferring, or lending your account to another party for gaming purposes.

Game results generated by the sunwim system are final and cannot be disputed, except in cases where a proven technical error has occurred. In such cases, the relevant bets will be returned to the player.

Sunwim expects all users to interact in a respectful environment. The following are considered violations of these Terms and may result in a warning, suspension, or account closure:

• Offensive language, threats, or harassment directed at other users or sunwim staff in the live chat or any other communication channel.
• Attempting to access another user's account without authorization.
• Spreading false or misleading information about sunwim or the games offered.
• Any activity that violates applicable local or international laws.

Users may close their sunwim account at any time by contacting the support team via live chat. Before closing, ensure all pending withdrawal requests have been processed and there are no active bonus balances subject to wagering requirements.

Sunwim reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• Violation of any section under these Terms.
• Suspicious activity or activity potentially involving fraud.
• Failure to pass the KYC verification process within the specified timeframe.
• Request from legal authorities or regulatory bodies.
• Account inactivity exceeding 12 consecutive months.

The sunwim platform is provided "as is" for entertainment purposes. While we strive to keep the platform available and functioning at all times, we cannot guarantee uninterrupted availability.

Sunwim shall not be liable for:

• Losses arising from technical disruptions, network issues, or circumstances beyond our control.
• Losses arising from unauthorized use of your account if you fail to keep your login credentials secure.
• Game outcomes resulting from incorrect information or misunderstanding of the game rules.

Sunwim's maximum liability under any circumstance is limited to the total amount you deposited in the 30 days preceding the claim.

Sunwim reserves the right to update or amend these Terms at any time. Changes will be published on this page and the "Updated" date will be revised accordingly. For significant changes, we will send a notification to registered users via email or in-platform notification.

Continued use of the sunwim platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you disagree with the changes made, you have the right to stop using the platform and close your account.

These Terms are governed by applicable law. Any dispute arising from or in connection with these Terms will be resolved through arbitration or a mutually agreed dispute resolution mechanism.

These Terms and Conditions are effective from January 2026. Previous versions no longer apply. Sunwim reserves the right to withdraw or amend any part of these Terms without prior notice where circumstances require, subject to applicable regulatory requirements.