Your privacy is not just a box we need to tick. It is a real responsibility we take seriously every day. Here we explain honestly what we collect, why we collect it, and how we protect it.
Before you dive into the technical details, here is a summary of the core principles that shape how we manage your privacy.
All data transmitted between your device and sunwim servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions worldwide.
Sunwim only collects information that is truly necessary to operate the service. We do not collect unnecessary data or sell your data to third parties for marketing purposes.
You have the right to access, correct, or request deletion of your personal data at any time. sunwim makes this process easy through our always-available support channels.
Your personal data will not be shared with any third party without your explicit consent, except where required by law.
Your data is stored on servers protected by strict access controls, multi-layered firewalls, and active 24/7 monitoring systems to detect any unauthorised access attempts.
In the event of any security incident involving your data, sunwim is committed to notifying you within the timeframe required by applicable law.
This Privacy Policy describes how sunwim ("we", "Platform") collects, uses, stores, and protects your personal information when you use our platform. It applies to all users who access the sunwim website, create an account, or interact with any of our services.
We take your privacy seriously. Not just because the law requires it — though it does — but because we believe trust is the foundation of a good relationship between a platform and its users. Without trust, nothing sunwim builds would mean anything.
📌 Note: This Privacy Policy should be read together with Terms and Conditions sunwim. Both documents form the complete framework of the relationship between you and our platform.
By using the sunwim platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to delete your account.
Sunwim collects two main categories of information: information you provide directly to us, and information collected automatically while you use the platform.
Information you provide directly:
| Type of Information | Example | Requirements |
|---|---|---|
| Identity information | Full name, date of birth, identity card number | Required |
| Contact information | Email address, phone number | Required |
| Financial information | Bank account number, bank name, account holder name | For withdrawal |
| Verification documents | MyKad copy, passport, utility bill | KYC Requirements |
| Profile information | Display name, account settings, language preferences | Preferences |
Information collected automatically:
✅ Data Minimization Principle: Sunwim only collects data that is truly necessary for specific purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs.
Information collected by sunwim is used for specific and legitimate purposes. We do not use your data for purposes beyond what is stated here without obtaining your consent first.
⚠️ Marketing Communications: Sunwim sends marketing communications such as promotional information and bonuses only to users who have given consent. You can stop receiving marketing communications at any time through your account settings.
Sunwim does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. This is our absolute commitment.
However, in operating the platform service, we need to share certain information with the following parties within limited scope:
🔒 Data Processing Agreement: All third parties receiving sunwim user data are bound by Data Processing Agreements that require them to use the data only for agreed purposes and comply with data protection standards equivalent to those sunwim maintains.
Protecting your personal data is sunwim's highest technical and operational priority. We continuously invest in security infrastructure to ensure your data stays safe.
Security measures implemented by sunwim include:
The sunwim platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
💡 Cookie Control: You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features on the sunwim platform.
You have clear rights regarding the personal data sunwim holds. We respect and facilitate the exercise of these rights:
To exercise any of the above rights, contact the sunwim support team via live chat. We will process your request within a reasonable time, typically within 14 working days. In cases where data deletion cannot be completed entirely due to legal compliance requirements, we will explain the reasons to you.
The sunwim platform is a service intended exclusively for individuals aged 18 and above. sunwim does not knowingly collect, process, or store any personal information from children under the age of 18.
If we discover that personal information of someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.
⚠️ Parents & Guardians: If you believe your child under the age of 18 has registered an account on the sunwim platform using false information, please contact our support team immediately via live chat for prompt action.
Sunwim retains your personal data for as long as necessary for the purposes described in this Privacy Policy, or as long as required by applicable law.
When data is no longer needed, sunwim securely deletes it using methods that ensure it cannot be recovered.
Sunwim reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or updated platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay up to date with how we protect your information. Continued use of the sunwim platform after any changes means you accept the updated policy.
📧 Privacy Questions: If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via the sunwim customer support live chat, available 24/7 in Bahasa Malaysia.
This Privacy Policy is effective from January 2026 and supersedes all previous versions. sunwim reserves the right to amend this Privacy Policy as required by evolving legal and operational needs.